FAQs

Each piece of jewellery is hand made in Heather’s Edinburgh studio. It will depend on the individual item – lead times are detailed on each individual listing.

If you’d like something for a specific date, please get in touch and Heather will do her best to get it to you on time.

If you’re based in the UK then First Class post is FREE. We don’t want you to pay any additional fees for this. All orders are sent in a large letter box so you don’t even need to be home for it to arrive safely.

However, if you would like to keep an eye on your order is then you can upgrade to a tracked service for £3.50. 

Very occasionally for reasons beyond our control, post can be delayed. If you think your order may be delayed or lost, we will do all we can to help. For UK orders, please let us know if you have not received your parcel within 10 days of dispatch. For non-UK orders, please allow two weeks before contacting us.

All jewellery will arrive in a branded HCSJewellery box and a note from Heather. If you would like a personalised note to the recipient – please leave the message you’d like included at the checkout and we will happily add this to your order.

Unfortunately, as every piece is made to order, all sales are final. However, if there happens to be an issue with any product when you receive it please get in touch within 7 days.

 

I’ve created lots of bespoke commissions over the years and it’s one of the most exciting/terrifying/rewarding type of challenge. I’d be honoured to help you make your vision come to life and create something for a special occasion, so what are you waiting for? Get in touch!

The best way to look after and prevent tarnishing of your jewellery is to avoid wearing it in water; shower, sea, swimming pool etc.  Avoid exposing your jewellery to perfume, hairspray, cleaning products and other chemicals. Also storing your jewellery properly in a jewellery box, pouch or believe it or not, a grip seal bag will do the trick.

Who knows their ring size? Very few people!

 

A ring should catch on your knuckle slightly but not be too difficult to remove. If you are unsure at all, just let me know. It is best to measure when your body temperature is most consistent. If you’re too cold your fingers will be smaller and if you’re too hot your fingers will be swollen and will give an inaccurate size. 

 

If you’re unsure between two sizes, opt for the bigger size as it’s better to have a little extra room than not enough.